Play Smart.
Stay in Control with gb11
gb11 is committed to providing a safe, fair, and responsible gaming environment for every player in Bangladesh. Our tools, resources, and support systems are here to ensure that gambling remains an enjoyable activity — not a source of harm.
gb11 Responsible Gaming Features
Every player at gb11 has access to a full suite of responsible gaming tools, available at no cost and effective immediately upon request. These features are built directly into the platform and can be activated at any time by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your gb11 account. Limits apply instantly when reduced. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before they take effect, giving you time to reconsider. This tool is one of the most effective ways to keep your gambling within a comfortable budget.
Session Time Limits
Define a maximum duration for each gaming session on gb11. Once your chosen session limit is reached, you will receive a clear notification and will be logged out automatically. You can set session limits of 30 minutes, 1 hour, 2 hours, or a custom duration. Taking regular breaks is one of the key principles of responsible gaming endorsed by harm-reduction organisations worldwide.
Time-Out (Cool-Off Period)
If you feel you need a short break from gambling, you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your gb11 account will be temporarily suspended and you will not be able to log in, deposit, or place bets. This feature is ideal for players who notice early signs that their gambling habits may be changing.
Self-Exclusion
For players who need a longer or permanent break, gb11 offers a self-exclusion facility. You can request self-exclusion for a minimum period of 6 months or for an indefinite period. Once self-exclusion is active, your account is fully suspended, all marketing communications are halted, and re-registration is blocked for the full exclusion period. To request self-exclusion, contact our support team at [email protected].
Loss Limits
In addition to deposit limits, gb11 allows you to set a maximum loss threshold over a defined period. If your net losses within the selected time window reach your chosen limit, further betting will be suspended until the period resets. Loss limits help you stay aware of your spending patterns and prevent chasing losses — a behaviour closely associated with problematic gambling.
Account Activity Review
gb11 provides a full transaction and betting history in your account dashboard, covering all deposits, withdrawals, bets placed, games played, and session durations. Reviewing your own activity regularly is a healthy habit that helps you maintain awareness of how much time and money you are spending on the platform. You can request a detailed activity report from our support team at any time.
Adults Only
gb11 Is Strictly for Adults Aged 21 and Above
gb11 enforces a strict minimum age of 21 years for all players in Bangladesh. No individual under the age of 21 is permitted to register an account, deposit funds, or participate in any form of betting or gaming on the gb11 platform. This policy applies without exception across all product categories — cricket betting, live casino, slots, Teen Patti Joker, Bingo, and crash games.
During the registration process, every applicant must provide their date of birth and confirm that they meet the 21+ age requirement. gb11 reserves the right to request identity documents — including a National Identity Card (NID) or passport — to verify a player's age at any stage of the account lifecycle. Where there is reasonable suspicion that a player may be under 21, the account will be suspended pending verification.
If identity verification confirms that a player is under 21, the account will be permanently closed. Any funds deposited by an underage player will be returned to the payment method used for the original deposit, subject to verification of that method. gb11 does not profit from underage gambling and treats violations of this policy with the utmost seriousness.
Warning Signs of Problem Gambling
Gambling is meant to be an enjoyable form of entertainment. If any of the following patterns sound familiar, it may be time to take a step back, use one of gb11's responsible gaming tools, or speak with a support professional.
Chasing Losses
Continuing to gamble after a loss in an attempt to win back money, rather than accepting the loss and stopping for the day. This pattern often leads to larger losses over time.
Losing Track of Time
Spending significantly more time gambling than you originally intended, and finding it difficult to stop once you have started a gaming session.
Gambling Beyond Your Budget
Using money that was set aside for essential expenses — rent, food, school fees, utility bills — to fund gambling deposits, or borrowing money specifically to gamble.
Hiding Gambling Activity
Concealing the amount of time or money you spend on gambling from family members, close friends, or a partner because you anticipate their disapproval or concern.
Gambling as an Escape
Using gambling as a way to cope with feelings of stress, anxiety, loneliness, boredom, or depression, rather than as a leisure activity enjoyed from a position of emotional stability.
Unable to Set Limits
Finding it genuinely difficult to stick to self-imposed spending or time limits, or feeling a strong compulsion to continue gambling even after you have decided to stop for the day.
Check In With Yourself
The following questions are adapted from widely used responsible gaming self-assessment frameworks. They are not a clinical diagnosis — but if you answer "yes" to two or more of them, we encourage you to reach out to our support team or consider activating a self-exclusion or time-out on your gb11 account.
Honest self-reflection is the first and most important step toward maintaining a healthy relationship with gambling. gb11 is here to support you through every step of that process — without judgement.
If you are based in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh and you feel that gambling is affecting your daily life, our 24/7 English-speaking support team is available via email and WhatsApp to discuss the options available to you — including immediate account suspension at your request.
We Are Here to Support You
Whether you want to activate a responsible gaming tool on your account, discuss a concern about your own gambling habits, or request immediate account suspension, the gb11 support team is available around the clock. All conversations are handled confidentially in English.
Email Support
Send us a message at any time to request a responsible gaming tool, submit a self-exclusion request, ask a question about your account, or raise a concern. We aim to respond to all responsible gaming emails within 2 hours.
WhatsApp Support
For urgent matters — including immediate account suspension requests — contact us directly on WhatsApp. A trained support agent will assist you in real time. Available 24 hours a day, 7 days a week in Bangladesh Standard Time (BST, UTC+6).
Support Hours
Our responsible gaming support team operates around the clock, every single day of the year — including during Eid, Durga Puja, Victory Day (16 December), Independence Day (26 March), and Pohela Boishakh. No responsible gaming request will ever go unaddressed.
gb11's Approach to Responsible Gaming in Bangladesh
gb11 was built with the Bangladeshi player in mind — and that means taking a genuine, platform-wide commitment to responsible gaming seriously. Across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, we serve a diverse and growing community of adults who enjoy cricket betting, live casino games, slots, and card games like Teen Patti Joker. Our goal is to ensure that every one of those players can access our platform in a way that is safe, controlled, and sustainable.
gb11 does not view responsible gaming as a compliance exercise. We view it as a foundational part of the trust relationship between our platform and our players. That is why our responsible gaming tools — deposit limits, session time limits, time-out periods, loss limits, and self-exclusion — are built directly into the platform and are available immediately, free of charge, to every registered player. There is no waiting period and no administrative barrier to activating any of these tools.
We also take a proactive approach to player protection. gb11's platform monitors account activity patterns for indicators that may suggest a player is experiencing difficulties — such as significantly increased session frequency, consistent late-night play, or a pattern of deposits immediately following large losses. Where such patterns are detected, our team may reach out proactively to check in, share responsible gaming information, or offer to activate protective tools on the player's behalf.
gb11 strictly enforces the 21+ age requirement. All games offered on the platform — including cricket betting during BPL, IPL, and T20 World Cup events, as well as our full range of slots from providers like Pragmatic Play, NetEnt, and Microgaming — are available only to verified adults. Our SSL-encrypted platform is certified for fair play, and all financial transactions in BDT via bKash, Nagad, Rocket, and Upay are processed securely. Responsible gaming is not a feature of gb11 — it is a value that underpins everything we do.
Explore gb11 Responsibly
Now that you know how gb11 keeps you safe, explore our games and betting markets with confidence. All products are available with instant BDT deposits via bKash, Nagad, Rocket, and Upay. For adults aged 21 and above only. If you ever need support, our team is one message away.
Deposit Limits
Cap your daily, weekly, or monthly deposits in BDT to stay within your personal budget at all times.
Self-Exclusion
Request a 6-month or indefinite exclusion from gb11 at any time. Effective immediately.
Time-Out
Take a short break of 24 hours to 30 days. Your account is suspended for the full duration.
24/7 Support
Our English-speaking team is available every hour of every day to assist with any responsible gaming request.